vip FAQ — Betting, Deposits and Support
From cricket betting to depositing via bKash, account verification and customer support — find detailed answers to the most frequently asked questions about vip all in one place on this page.
For ages 21+
bKash, Nagad, Rocket
Support in Bengali
SSL Encryption
Table of Contents
Click on any topic below to go directly to it.
BPL and International Matches
The most frequently asked questions about cricket betting.
Decimal odds are straightforward — here is an example: if Team A's odds of winning are 2.25 and you place a ৳200 bet,
your total return if you win is ৳450 (৳250 profit + ৳200 original stake). And Team B's odds of 1.50 means a ৳200 bet returns ৳300 (৳100 profit).
On vip's cricket betting page, the odds for each match are shown in decimal format.
If a match is declared a no-result or abandoned due to rain or any other reason, the related bet is generally considered void and
the full stake is returned to your account. However, rules may vary for specific markets. For accurate information,
check the Terms and Conditions page or contact vip's live chat.
Yes, on vip you can bet on multiple events at the same time, including BPL, IPL, T20 World Cup and Bangladesh Tigers international matches.
With a multi bet across three matches, combined odds apply — for example,
1.50 × 1.70 × 1.80 = 4.59 combined odds, so a ৳100 bet returns ৳459, but all selections must win.
Yes, live in-play betting is available on vip. You can place bets at real-time odds while a match is in progress, letting you make decisions based on how the game
is unfolding. Odds may update after every over in a cricket match. This is a fast-paced
betting experience, so it is wise to set a budget beforehand.
Limited-overs matches in T20 or ODI format do not normally end in a draw — one of the two teams wins. So the match winner
market has only two options. Example: Team A odds 1.65, Team B odds 2.30. A ৳500 bet on Team B returns ৳1,150
(৳650 profit) if Team B wins; if Team A wins, you lose ৳500.
In a handicap market, the weaker team is given a hypothetical head start in runs or wickets to level the contest.
In an over/under market, the question is whether a certain number of runs will be exceeded or not. Specific stake and
return figures vary by market; the outcome is described in words, not as a specific monetary example.
Verification and Documents
Everything you want to know about account verification.
vip may ask you to verify your identity typically when you make your first withdrawal or request to withdraw above a certain amount.
This is a security measure that keeps your account protected and prevents unauthorised use.
Having your documents ready at the time of registration will speed up the process later.
The main purpose of verification is to ensure account security and to prevent access by minors (those under 21)
from accessing the platform. This is a recognised standard for international online gaming platforms. Your personal information
is kept secure in line with vip's privacy policy.
A National ID card (NID), passport or birth certificate are generally accepted as identity documents.
A recent utility bill or bank statement may be used for address verification. Document photos must be clear and
complete. The vip support team is ready to help you through the process.
If your verification is rejected, first read the reason carefully. Common reasons are poor image quality,
an expired document or unclear information. Retake the document photo in good lighting and resubmit. If the problem persists,
contact vip's 24/7 live chat with the details.
Yes, vip uses SSL encryption technology to keep personal information secure. Submitted documents are used only for
the verification process and are not shared with third parties. Read the
privacy policy page for more details.
Customer Support
Frequently asked questions about vip's support service.
Yes, vip's customer support team provides service in both Bengali and English. Bangladeshi players can ask questions in their
own language and receive clear, easy-to-understand answers. No service will be limited because of language.
Before contacting us for a quick resolution, have the following ready: your vip account username or registered mobile number,
a brief description of the issue, the transaction date and amount if applicable, and screenshots (if any). This helps the support
team understand and resolve your issue faster.
vip customer support is available 24 hours a day, 7 days a week. Support is available on holidays and at night as well.
You will have no trouble reaching support during live cricket matches or the BPL season.
vip has two support channels: 24/7 live chat (accessible directly from any page on the site) and
email support. No phone number or SMS-based support is needed — live chat gives the fastest response.
Email support aims to answer queries as quickly as possible. However, complex issues may take
a little more time. For urgent matters, use live chat — it is the fastest way to get a response.
When writing an email, clearly include your account details and a description of the issue.
Deposit — Methods & Process
Answers to the most frequently asked questions about deposits.
vip currently supports deposits via three mobile wallet methods: bKash, Nagad, and Rocket. These three are
the most popular mobile financial services in Bangladesh. The minimum deposit for any method is ৳100.
Log in from the vip Login page and go to the Cashier section to see the deposit options.
Information about deposit fees at vip is clearly shown on the Cashier page after logging in. Before making a deposit,
read the applicable terms carefully. If you have any questions, ask in live chat and you will get a clear answer.
To deposit via bKash, first log in to vip and select bKash in the Cashier section.
Enter the desired amount (minimum ৳100) and follow the instructions provided. Once payment is complete,
the amount is usually credited to your account within a few minutes.
Yes, Nagad is an accepted deposit method at vip. The process is the same as bKash — log in,
select Nagad in the Cashier, enter the amount, and complete the payment following the instructions. Minimum deposit is ৳100.
After depositing, you can claim the welcome bonus — 200% bonus, up to ৳20,000.
After making a deposit, your account balance is usually updated within a short time. If it still does not appear after a while,
contact vip's 24/7 live chat with a screenshot of the payment and the transaction number. The support team
will look into it promptly and resolve it.
The minimum deposit at vip for any method is ৳100 — the same rule applies for slots, cricket betting, or any other game.
Visit the vip Slots page to see a list of slot games and details.
On your first deposit, you can get up to a 200% bonus of ৳20,000; deposit ৳2,000 to get a ৳4,000 bonus with wagering ৳4,000 × 15 = ৳60,000.
Have more questions? We are always here
If you did not find the answer to your question on this FAQ page, do not worry — vip's support team is ready to assist in Bengali and English, 24 hours a day, 7 days a week.
Live Chat
Click the chat icon at the bottom corner of any page on the site. Speak directly in Bengali with the vip support team — you will get an instant response.
Email Support
To send detailed questions or documents, contact us by email. Clearly state your account details and a description of the issue. Email address: [email protected]
Responsible Gaming Advice
To learn about setting limits or taking a break, read the Responsible Gaming Guide. For players aged 21+.