vip Privacy Policy
The personal information of every user registered on the vip platform is something we take seriously. This document explains in detail how we collect, store, process, and protect your data.
This privacy policy applies to all services, websites, and mobile applications of the vip platform. When you create an account on vip, play games, or use any of our services, you are considered to have accepted the terms of this policy. Reading our Terms and Conditions will give you a clear understanding of the overall usage rules of the platform.
This policy has been drafted in line with international data protection standards, and its primary purpose is to ensure the highest level of protection for our users.
01 What Information We Collect
We collect various types of information when you register on the vip platform and use our services. This information falls into two main categories — information provided directly by you, and information collected automatically through your use of the service.
1.1 Information You Provide Directly
When you create an account or use our services, you provide us with the following information yourself:
- Full name and date of birth (for age verification — to confirm you are 21+)
- Mobile number and email address
- Password and security-related information
- National ID card or passport details for identity verification
- bKash, Nagad, or Rocket account number (for deposits and withdrawals)
- Information provided when contacting the support team
1.2 Automatically Collected Information
When you use our website or app, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and version
- Which pages you visited and how long you spent on them
- Gaming activity and transaction history
- Login time, session data, and click patterns
We collect only the minimum information necessary. No information is collected without a valid reason.
02 How Collected Information Is Used
Information collected on vip is used only for specific and legitimate purposes. It is never sold to third parties for marketing purposes.
| Purpose | Explanation |
|---|---|
| Account Management | To handle registration, login, and account security |
| Identity Verification | To confirm age (21+) and identity, and to prevent multiple accounts |
| Financial Transactions | To process deposits and withdrawals and prevent fraud |
| Service Improvement | To analyse user experience and improve the platform |
| Bonuses and Promotions | To provide relevant offers based on your eligibility |
| Customer Support | To provide effective assistance via 24/7 live chat and email |
| Ensuring Security | To prevent fraudulent activity and unauthorised access |
We also monitor user gaming patterns in line with our Responsible Gaming guidelines, so that support can be provided in a timely manner when needed.
03 Information Storage and Security
The vip platform uses industry-standard technology to protect your information. All data transmitted through our server system is secured with SSL (Secure Socket Layer) encryption, making it impossible for any third party to read or alter.
3.1 Technical Security Measures
- All connections secured with 256-bit SSL encryption
- Passwords stored in encrypted hash form — not readable in plain text
- OTP verification for account access
- Automatic alert system to detect unusual login activity
- Regular security audits and system checks
- Firewall and intrusion detection systems active
3.2 Data Retention Period
Information collected while your account is active is retained during that time. Even after an account is closed, some information may remain in our records for a defined period due to legal and financial obligations. Transaction data is retained for an extended period for financial audit purposes.
Never share your username and password with anyone. No vip staff member will ever ask for your password.
04 Sharing Information with Third Parties
vip never sells your personal information to third parties for marketing or commercial purposes. However, limited information sharing may be necessary in certain specific situations:
4.1 Payment Processors
The necessary financial information is shared with the relevant mobile banking service provider to complete transactions via bKash, Nagad, and Rocket. This information is used solely for processing transactions.
4.2 Technology Partners
We work with trusted technology service providers to operate the platform — such as game providers (including Evolution, Pragmatic Play Live, and others), server hosting providers, and cybersecurity firms. These partners operate under strict confidentiality agreements.
4.3 Legal Obligations
Information may be disclosed to authorities where required to comply with applicable laws in Bangladesh or court orders.
Outside of the reasons listed above, vip does not share your personal information with any third party.
05 Cookies and Tracking Technology
The vip platform uses cookies to improve your experience and to operate its services. Cookies are small data files stored on your device.
5.1 Cookies We Use
- Essential Cookies: These are required to keep login sessions active and maintain security. Disabling them will prevent the platform from functioning properly.
- Functional Cookies: Used to remember your preferred language, notification settings, and interface preferences.
- Analytics Cookies: Collect anonymous data to understand which parts of the platform are used most.
5.2 Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may disrupt login or transaction-related functions.
06 Your Rights as a User
Every registered user of the vip platform has certain specific rights over their own information. We fully support these rights and are committed to upholding them.
6.1 Right to Access Information
You can find out at any time through our support team what information we hold about you. The support team is available 24/7 via live chat and email in both Bengali and English.
6.2 Right to Correct Information
If any information you have provided is incorrect, you can request a correction through your account settings or by contacting support.
6.3 Right to Delete Information
If you request that your account be closed, we will arrange to delete your personal information. However, some transaction-related data may need to be retained for a set period due to financial and legal obligations.
6.4 Right to Object to Data Processing
In certain cases, you may object to the processing of your information. Please contact our support team regarding this.
07 Protection of Minors
All vip services are intended solely for individuals aged 21 or above. We do not knowingly collect information from any minor. Age verification is mandatory at the time of registration and is confirmed via national ID card.
If we become aware that a minor has been registered by mistake, the relevant account will be closed immediately and the collected information will be deleted.
For ages 21+ only: If you are aware that a minor is using our platform, please notify our support team.
08 Changes to This Policy
vip reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered mobile number or email.
Continuing to use the platform after any changes will be considered acceptance of the updated policy. We therefore recommend checking this page periodically. To learn more about our services, you can visit our About Us page.
09 Contact on Privacy Matters
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our data protection team is always ready to respond to your requests.
Live Chat: Available 24/7 for direct support (Bengali and English)
Email: [email protected]
Response Time: Usually within 24 hours
For general questions beyond privacy matters, you can visit our FAQ section — where you will find answers to many common questions.
We believe that respecting your privacy is the foundation of a trustworthy platform. vip is committed to protecting your information.