For ages 21+

vip Responsible Gaming Guide

Gaming should be a form of entertainment — not a source of stress or harm. vip believes every player has the right to set their own limits, and we are always here to help you keep to them.

For ages 21+ 24/7 Support SSL Secured Bengali and English Support

Our Commitment

Our core goal is for gaming to remain purely entertainment for every player registered at vip. We understand that alongside enjoying online casino games or sports betting, some people face the risk of losing control. That is why we have put in place a range of tools and policies to help players stay informed and safe.

Our Terms and Conditions clearly state that you must be 21 years of age or older to open an account at vip and take part in any betting or casino activity. Accounts found to belong to underage users are verified and closed.

When gaming becomes a source of worry rather than enjoyment, seeking help is not a sign of weakness — it is a sign of awareness. Reach out to family, friends, or a professional counsellor. You can find answers to more questions about responsible gaming in our FAQ section.

Remember: Gaming is a way to have fun, not a reliable source of income. Placing more bets in the hope of recovering lost money is a dangerous habit.

Limit-Setting Tools

vip lets you stay in control of your own gaming. Use the tools below to manage your activity at any time.

Deposit Limit

Set a limit on your daily, weekly, or monthly deposits. Lowering your limit takes effect immediately; a request to increase it takes time to process.

Deposit Control

Session Time Limit

Set a maximum duration for how long you play in one session. Once the set time is up, you will be logged out of your account automatically.

Time Management

Self-Exclusion

Temporarily suspend your account for a set period — from 30 days up to permanently. Do not attempt to open a new account during this time.

Self-Exclusion

Betting History Review

View your complete history of deposits, bets, and withdrawals at any time. This helps you stay aware of your spending.

Tracking

Cool-Off

If you want to stop playing for a few days, use the Cool-Off option. You will not be able to log in during this period, but your account will not be closed.

Break

Contact Support

If you need help setting limits, speak with our Bengali-speaking support team 24/7 via live chat or email.

Support
How do I set limits? Log in to your account and go to the "Responsible Gaming" section in your account settings. You will find all the tools there. If you have any trouble, contact us via 24/7 live chat.

Warning Signs of Problem Gambling

If any of the signs below apply to you or someone close to you, it is time to seek help. These signs should not be ignored.

  • Repeatedly betting more in the hope of recovering lost money, and increasing the bet amount after every loss.
  • Hiding gambling from family or friends, and lying about the amounts of money involved.
  • Using money meant for essential expenses or bills to fund gambling.
  • Feeling restless, angry, or uncomfortable when trying to stop gambling.
  • Spending long periods gambling while neglecting work, studies, or family responsibilities.
  • Taking on debt or borrowing money from others to gamble.
  • Spending more time or money on gambling than intended and being unable to control it.
If one or more of the above signs appear, do not delay in seeking help. Your own wellbeing or that of a loved one matters more than any game.

Where to Find Support

You do not have to face this alone. Family, friends, and professional counsellors are all there for you.

🎧

vip Live Chat and Email Support

vip's support team works in Bengali and English, 24 hours a day, 7 days a week. Use live chat or email us at [email protected] to talk about setting limits, self-exclusion, or any other concern.

👨‍👩‍👧

Family and Trusted Friends

Talk openly with a family member or close friend. Support from the people closest to you is one of the greatest strengths in overcoming a problem.

🏥

Professional Advice and Counselling

Seek help from a mental health specialist or addiction counsellor. Government hospitals in Bangladesh have mental health departments; contact the nearest hospital to you.

Age Restriction and Privacy

No one under the age of 21 is allowed to open an account at vip — this rule is strictly enforced. Age is verified at registration and additional documents may be requested in cases of doubt.

If someone under 21 lives in your household and you want to prevent them from accessing vip on your device, use parental control software on your device and keep your login details private.

Your personal information and gaming history are completely confidential. vip protects all data through SSL encryption. Read our Privacy Policy for full details on how your information is used and kept secure.

If you have any questions about responsible gaming, ask our support team directly — via live chat or email. We are always ready to give honest and helpful answers.

Age Verification: Age is verified using a National ID, passport, or birth registration certificate. Withdrawals are not processed until verification is complete.
SSL Security: Every transaction and piece of personal information is protected by SSL encryption.

Responsible Gaming FAQ

Find answers to common questions about responsible gaming here.

You must be at least 21 years old to take part in any activity at vip, including casino games and sports betting. This requirement applies from the moment you register an account.

Log in to your account, go to the "Responsible Gaming" settings, and select the Self-Exclusion option. Choose a duration — from 30 days up to permanent self-exclusion. If you need help, contact us via 24/7 live chat.

Yes, but there are rules. Lowering your limit takes effect immediately. A request to increase your limit can be submitted in your account settings, but it takes some time to process — this is intentional, so you cannot raise your limit on impulse.

Yes. Our support team can speak with you in Bengali while keeping everything confidential. Contact us via live chat or email ([email protected]) and you will receive help without any judgement.

Talk to them calmly and with understanding. Express concern rather than criticism. Encourage them to seek help from a professional counsellor if needed. You can also consult vip's support team.

Any funds in your account remain safe while self-exclusion is active. Contact the support team directly regarding your withdrawal — they will help you complete the process.

Related Pages

Terms and Conditions

Full terms for using vip
Privacy Policy

How your information is kept secure
FAQ

Detailed answers to common questions
About Us

About vip and our goals